The Indian oil gas booking system, particularly Indane’s LPG refill service, has faced a major disruption due to an unprecedented surge in customer demand. This situation has resulted in a crash of the booking system across the country, leaving many consumers frustrated.

The volume of calls to Indane’s IVRS and missed call booking numbers has reportedly increased by 8-10 times the usual levels. This spike in demand has overwhelmed the existing infrastructure, leading to longer wait times for customers seeking to book their LPG cylinder refills.

Government Response and Supply Challenges

In response to the rising demand, the government has increased the minimum waiting period for booking a domestic LPG cylinder refill from 21 days to 25 days. This adjustment reflects the severe imbalance between supply and demand, as the supply of domestic cylinders has been reduced by 50% while demand has surged by 50%.

As a result of these challenges, the price of a standard 14.2kg LPG gas cylinder in Delhi has risen to ₹913, marking an increase of ₹60. The situation is further complicated by geopolitical tensions that have delayed imports, which account for 60% of India’s LPG needs.

Consumer Reactions and System Failures

Consumers have expressed their anxiety over the situation, with reports indicating that many have crowded distribution centers with empty cylinders, seeking immediate replacements. An employee at an Indane distribution center noted, “People were anxious and crowded the office with their empty cylinders to get new ones.”

The disruption has not only affected consumer bookings but has also impacted the vendor invoice management system, which is currently down, according to a distributor in Bengaluru. Additionally, one consumer in Madipakkam reported that the IVR system kept repeating its message, further adding to the frustration.

Looking Ahead

As the situation evolves, the focus remains on stabilizing the supply chain and addressing the overwhelming demand. While domestic production has been prioritized, uncertainties regarding the timeline for resolving these issues persist. Details remain unconfirmed.

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Indane gas has been a staple in many Indian households, providing essential cooking fuel. However, recent developments in Bengaluru have raised serious concerns regarding its distribution.

Prior Expectations

Before the recent allegations, customers had a straightforward expectation of reliable gas cylinder delivery. The booking period for LPG cylinders was set at 21 days, allowing users to plan their refills accordingly.

Decisive Moment

However, a Bengaluru-based customer, Madhu Menon, accused Indane of fraud, claiming that cylinders were booked in his name but not delivered. This revelation came just as the Indian government announced an increase in the LPG booking period from 21 days to 25 days, which has further complicated the situation.

Immediate Effects

Menon’s experience highlights a troubling trend, as he stated, “Got this message saying my last cylinder was delivered on 25 Feb and I can’t order again till late March. Except I haven’t ordered a new cylinder since early 2025! Then I discovered clear fraud!” This situation has prompted concerns among local hoteliers, who warned of a potential temporary shutdown of eateries due to disruptions in LPG cylinder supply.

Expert Perspectives

Officials maintain that there is sufficient supply of LPG available in the country, despite the allegations. Siddaramaiah, a prominent political figure, remarked, “Their decision was right,” referring to the government’s recent changes in LPG policies.

The unfolding situation regarding Indane gas distribution in Bengaluru underscores the need for vigilance and accountability in the supply chain. As customers navigate the new booking period and rising prices, the allegations of fraud add another layer of complexity to an already challenging landscape.

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